Inspiring Workplace Cultures.
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Speaker at conferences across the globe
Unique and practical insights into organisational culture
Creator of the concept of UGRs.
A tool to understand and transform workplace cultures
Unique and practical insights into customer service
through Steve’s ‘Discretionary Service’ concept
Just result-driven insights and strategies that work.
Great corporate cultures enable strategic goals to be achieved and fuel employee engagement. Great corporate cultures create a measurable point of difference in terms of individual and organisational performance. Importantly, great corporate cultures can’t be copied. But they don’t just happen by chance.
Completely fresh insights into the real culture in your workplace – and how you can transform it for increased performance and productivity.Tell me more
Novel insights into the impact of great service and how the concept of Discretionary Service can be used to gain a band of loyal customers.Tell me more
Insights for leaders into how they can unleash massive potential within and across teams by focusing on their workplace culture.Tell me more
How to differentiate the organisation by delivering on promises and adding something special to create a band of loyal customers.Tell me more
Understanding the reasons behind change resistance and how to create teams with an appetite and enthusiasm for change.Tell me more
Just when you thought every leadership concept had been identified in the management world! The management of UGRs and organisational culture is THE leadership imperative of this era.
After sitting through hours of dry information fed to us by PowerPoint presentations and pie charts, it was a breath of fresh air when the guest speaker, Steve Simpson, bounded to the podium with an energy that had the whole room responding to him.
I can only pen the too often used phrase that a light was turned on after hearing your presentation – which was fantastic both in content and delivery from yourself.
To say that I thoroughly enjoyed your presentation on Friday is and understatement. How wonderful to put a name to Corporate Culture with UGRs. I am sure that everyone who had the pleasure of listening to your very captivating and inspiring presentation will put their business to the UGRs test to see how they rate and make some changes to their organisational culture if necessary.
I speak for myself and my colleagues, who also attended the Institute of Customer Service Conference, when I say that your presentation was indeed one of the best. A cracking presentation: engaging, insightful, inspirational, thought-provoking,
Steve Simpson’s contribution to the Institute of Customer Service Conference was first-class: a stimulating, persuasive, convincing and valuably provocative overview of the unwritten ground rules which actually underpin the reality of corporate life.
I do not hesitate to state that your presentation was the best out of the 9 I had the opportunity to listen to at this year’s CIPD conference. The passion with which you communicated your material was contagious indeed so much so that whenever you asked for feedback from the audience,
We had Steve speak on cultural change in London and he went down an absolute storm. People LOVED him and I very much enjoyed working with him…he was very professional, conscientious and amiable. His ‘thing’
Steve Simpson is one of those rare presenters who is able to convey a powerful message simply. In an engaging and entertaining presentation, he was able to clearly explain the importance of ‘Unwritten Ground Rules’
How refreshing to have a conference presentation that was not only engaging and entertaining but which provided immediate, tangible actions that can be applied in any organisation including at Board level to address issues of culture and hidden behaviours.
Steve is a breath of fresh air as a presenter. He captivated and engaged the whole group at the recent Victorian Health Association Governance Conference in Melbourne. His approach to talking about and approaching the unwritten ground rules (UGRs) in organisations was both refreshing and genuine.
You are a legend. Like a fine wine you are getting better with age though I did not think that was possible. You know I have now heard your UGRs presentation on a number of occasions but I never walk away without feeling more invigorated and determined to make sure I do better within my team and organisation.
Thank you for an inspiring and informative session both on Thursday and Friday. You presented in a manner that was humorous while still getting your message across to delegates. That is difficult to achieve with an audience that attends 3-4 big conferences a year and are used to seeing great speakers in action.
At this year’s HDI Conference in Las Vegas, I had the opportunity to attend Steve Simpson’s presentation on UGRs. His presentation was a highlight of the conference. Steve’s sense of humour, credibility, and subject matter gave me pages of notes to use in my own consulting and training.
Listening to Steve and observing the audience interaction at the recent Australian Institute of Banking and Finance breakfast in Melbourne was truly inspiring. It comes as no surprise that Steve is highly sought around the globe as a speaker.
What an inspiration! I am already preparing a presentation for my Management Team to introduce them to some of your ideas with serious revolution in mind.
I had the great pleasure of attending one of Steve’s presentations at the European Customer Management Conference in London – I am so pleased that I chose his session. The UGRs concept has given me the key I have been searching for.
I’ve seen a lot of presenters at a lot of conferences – but few with the skills, the humour and the engaging cheek of Steve Simpson.