customer service

/Tag:customer service

True insights into culture and service leadership

An article from our Cultural Intelligence newsletter…

In the article below, Steve writes about his latest experiences across multiple car dealerships – and what he learned!

I’ve recently purchased a new car – and learned lots in the process about aspects to culture and service that I hadn’t expected to learn!

When I first began looking for a car, I thought I’d be better off purchasing a demonstrator model.